Define your education and training needs early. Build a business case for a training budget and plan education and training for users at every level. You need to consider what kind of training is needed, where and when should it take place and who needs to be trained?
- Consider a “Train the Trainer” program which educates some of your personnel to train others.
- Request training for technical and administrative personnel early so that their participation in the implementation can reinforce their understanding of the system.
- Request training for system users as close to their respective cut-over so that the knowledge is fresh in their minds.
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